Service - KPI

Elevating Service & Parts Department Performance with MyDealerKPI

In the ever-evolving landscape of automotive sales, a profitable Service and Parts department serves as a cornerstone for the long-term financial success of any dealership. Particularly during periods of fluctuating vehicle sales, the Parts and Service department can be a critical component that helps sustain your dealership's financial stability.

To achieve optimal performance in your Service and Parts department, it is essential to assess and monitor key performance indicators (KPIs). MyDealerKPI's service dashboard offers a powerful solution for this purpose. This dashboard functions as an information management tool, meticulously tracking service KPIs, metrics, and essential data points that provide valuable insights into your service department's performance.

Here's how MyDealerKPI's service dashboard can revolutionize your approach to Service and Parts department management:
Comprehensive Insights

The dashboard presents a wealth of historical trends, actionable data, and real-time figures. This comprehensive overview enables you to identify both service opportunities and concerns swiftly.

Time Savings

MyDealerKPI streamlines the data-gathering process. In the past, dealers would spend hours sifting through various service reports to access critical information. With MyDealerKPI, you can effortlessly obtain an all-encompassing view of key metrics, such as RO (Repair Order) Count, Op-Code Count, ELR (Effective Labor Rate), Labor Sale, Labor Gross, Flagged Labor Hours, Labor Discounts, and so more, within one click.

Drill-Down Capability

Despite its bird's-eye view, the MyDealerKPI Dashboard offers a granular level of detail. You can easily access specific information by selecting the desired variables or objects, ensuring that you have access to the data you need for informed decision-making.

User-Friendly Interface

No extensive training is required to navigate the MyDealerKPI Dashboard. Its intuitive data presentation, coupled with user-friendly graphic design, ensures a seamless experience for all users.


Tailor your dashboard to meet your dealership's unique needs. MyDealerKPI allows for customization in terms of users and expectations. This flexibility ensures that each team member can access the level of detail required to fulfill their responsibilities and achieve their goals effectively.

Enhanced Forecasting

MyDealerKPI simplifies the interpretation of key performance indicators. The dashboard provides a concise, one-page summary of the information you need, facilitating quick and informed decision-making.

Closed RO’s

With one click, you can instantly review any Closed RO on a one-page summary of ALL the data that pertains to that RO (Name, Vehicle Information, Customer Complaint, Cause, Corrections, Line #’s, Labor, Parts, Tech Info, etc.)


Utilized Op-Codes

Labor-Operation Codes or Op-Codes serve several functions to help the Service Department run more efficiently. MyDealerKPI can help you look at ways to use those codes as a marketing tool to become more profitable.

  • The most utilized and un-utilized Op-Codes
  • The most profitable Op-Codes
  • Op-Code utilization by department and individuals
  • Declined Op-Codes
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Service Advisor and Technician Performance Summary Report

MyDealerKPI software offers an abundance of reports. These reports are all based on a service advisor’s and technician’s performance evaluations and are more than just a way of measuring job performance. Self-evaluations and performance reviews enable you and your employees to provide a 360-degree feedback, while opening up communication channels.

  • PERFORMANCE GOALS: Encourage team members to identify their personal efficiency and productivity goals.
  • STRENGTHS AND WEAKNESSES: Uncovering possible obstacles preventing them from achieving success.
  • TRAINING AND DEVELOPMENT: Initiate personal and business developmental skills.
  • TEAM BUILDING: Working together boosts confidence, productivity and improves performance.
  • MOST OF ALL: Lets your employees truly shine!
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Service Operations Summary

MyDealerKPI – Analyze & Tracks the service performance on a daily, weekly and monthly basis. The Service Performance evaluations can serve as effective tools for improving department and employee performance and productivity, as well as determining developmental needs.


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